1111 casino Terms and Conditions

1 General Introduction

1111 casino is an online gaming platform that provides Bangladeshi users with slots, live casino, sports betting and various other entertainment gaming services. These Terms and Conditions (hereinafter referred to as "Terms") form a binding agreement between the company operating the platform and each registered member.

These Terms apply to the website www.1111casino.cam, related mobile applications and all services provided through the platform. Reading this document in full before using any service is mandatory. If any clause is unclear or if you have any questions, members may contact our customer support team.

In addition to these Terms, our Privacy Policy also applies, which describes in detail how personal information is collected, stored and used. Both documents should be read together, as they complement each other.

2 Membership and Eligibility

To open an account at 1111 casino and use its gaming services, each individual must meet the eligibility criteria listed below. If these criteria are not met, account registration will not be accepted, and if proven later, the account will be closed.

2.1 Age Requirement

The platform is for individuals aged 21 (twenty-one) years or older only. Registration by any minor is strictly prohibited. Parents and guardians should ensure that their underage children are unable to access this platform.

2.2 One Person, One Account

Each individual may open only one account. If any person holds multiple accounts, all of them will be closed and the associated balances may be forfeited. Using the details of different family members to create multiple accounts is also prohibited.

2.3 Accurate Information

All information provided at registration — name, date of birth, mobile number and payment-related details — must be completely accurate and truthful. 1111 casino reserves the right to close an account at any time if false or misleading information is provided.

2.4 Verification Process

Identity verification (KYC) may be required before making a withdrawal or for transactions above a certain amount. This process may involve requesting a copy of a national identity card or passport. Withdrawals may be temporarily held until verification is complete.

3 Account Management

Members are personally responsible for the security of their account. Login credentials — username and password — should never be shared with anyone else. Any activity carried out from an account will be treated as the member's own activity.

3.1 Password Security

Passwords should be hard to guess — use a combination of uppercase and lowercase letters, numbers and special characters. Change your password regularly and avoid using the same password on multiple sites.

3.2 Unauthorised Account Access

If there is any suspicion of unauthorised access to an account, the customer support team must be notified immediately. Delaying this may limit the opportunity to recover any losses. 1111 casino is not liable for financial losses arising from unauthorised third-party access if the member disclosed their login credentials through their own carelessness.

3.3 Account Transfer Prohibited

Selling, transferring or leasing any account to another person is strictly prohibited. If this occurs, both accounts will be closed.

4 Deposits and Withdrawals

1111 casino handles transactions through common payment methods available in Bangladesh. Specific limits and procedures apply to deposits and withdrawals.

4.1 Deposit Methods and Limits

Supported deposit methods include bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). The minimum deposit amount is ৳100. A deposit may take some time to appear in an account, depending on the selected payment method.

4.2 Withdrawal Methods and Limits

The same payment methods are available for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal processing generally takes 30 minutes to 3 hours.

4.3 Withdrawal Verification

Account verification must be completed before submitting a withdrawal request. Withdrawals can only be made to the same payment method used for the deposit, though exceptions may apply in certain cases. Withdrawal funds will be sent only to the member's own account — not to any third-party account.

4.4 Transaction Cancellation

A pending withdrawal request may be cancelled within a specified timeframe. However, once processing has begun, cancellation may not be possible. An inactivity fee may apply to accounts with no activity for 90 days from the date of the last deposit.

5 Bonuses and Promotions

1111 casino offers various types of bonuses and promotional offers. Each bonus has its own terms, and winnings from a bonus cannot be withdrawn without meeting those terms.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit gives a ৳1,500 bonus, making the total balance ৳2,500, and ৳1,500 × 10 = ৳15,000 must be wagered before withdrawing.

5.2 Other Promotions

Weekly deposit rewards, slot festival bonuses, Friday special offers, birthday rewards and referral bonuses — each promotion has its own eligibility conditions, wagering requirements and validity period. Full terms for each promotion are available on the promotions page.

5.3 Bonus Abuse

Attempting to collect bonuses by creating multiple accounts, providing false information or any other fraudulent method will result in the relevant accounts being closed and bonuses being cancelled. Placing bets in suspicious patterns (such as low-risk bets solely to meet bonus wagering requirements) may also result in bonus cancellation.

6 Gaming Rules

All games offered at 1111 casino are operated by third-party game software providers, and their outcomes are determined by Random Number Generator (RNG) technology.

6.1 Game Fairness

The outcomes of all slots and casino games are determined entirely at random through RNG technology. It is technically impossible to predetermine or influence the outcome of any game.

6.2 Technical Errors

If a technical fault, disconnection or software issue occurs during a game session, 1111 casino reserves the right to declare that round void. If any bet was deducted in such a case, it will be refunded. There is no obligation to pay out incorrect winnings displayed due to a technical error.

6.3 Maximum Bet Limits

Each game has minimum and maximum bet limits, which are displayed in the game interface. Separate limits may apply when betting with a bonus balance.

7 Prohibited Activities

The following activities are strictly prohibited on the 1111 casino platform. Violating these prohibitions will result in the immediate closure of the account and, where applicable, legal action may be taken.

• Operating an account fraudulently or using a false identity.
• Engaging in illegal money laundering or suspicious financial activity.
• Using software bots, automated scripts or any other technology to manipulate game outcomes.
• Gaining a strategic advantage against the casino through collusion or organised group play.
• Opening multiple accounts to claim bonus benefits more than once.
• Attempting to breach or hack the platform's security systems.
• Harassing, threatening or insulting other members.

8 Account Suspension and Closure

1111 casino reserves the right to temporarily suspend or permanently close any account for any reason, particularly for violations of the Terms, without prior notice.

8.1 Grounds for Suspension

An account may be suspended due to suspicious transactions, failure to complete identity verification, breach of terms or security concerns. After an investigation is completed, the account may be reactivated or permanently closed.

8.2 Closure at Member's Own Request

A member who wishes to close their account on their own initiative may submit a request through the customer support team. Any pending withdrawals and wagering requirements must be completed before the account is closed.

9 Responsible Gaming

1111 casino takes responsible gaming very seriously. Gaming should be a form of entertainment — not a source of income. Detailed guidance is available on our Responsible Gaming page, which includes information on setting personal limits, self-exclusion options and support resources.

9.1 Setting Limits

Members can set their own daily, weekly or monthly deposit limits. Lowering a set limit takes effect immediately, while increasing it takes effect after a specified period.

9.2 Self-Exclusion

Any member may exclude themselves from the platform for a set period (30 days, 6 months or permanently). A self-exclusion request can be made through customer support, and once active, it cannot be reversed before the specified period has ended.

10 Privacy & Data Protection

Protecting members' personal data is a core priority at 1111 casino. We keep your information secure using SSL encryption and modern security technology. The full policy on how data is collected and used is set out in our Privacy Policy.

Members' data is never sold or transferred to third parties for commercial purposes. However, information may be shared with the relevant authorities where required by law.

11 Dispute Resolution

If you have a complaint about a transaction, game result, or promotion, please contact the customer support team first. 1111 casino is committed to resolving all valid complaints promptly and fairly.

11.1 How to Submit a Complaint

You can submit a complaint via 24/7 live chat or email support — service is available in both Bengali and English. Including the transaction ID, game name, and exact date and time will help resolve your complaint faster.

11.2 Investigation Process

Each complaint is reviewed individually. During the investigation, 1111 casino's decision will be considered final; however, members may request a review by providing additional information.

For general queries, visit our FAQ section, where you will find answers to common questions about accounts, payments, and gaming.

12 Changes to Terms

1111 casino reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes by email or through a notification on the platform.

Continued use of the platform after changes take effect will be treated as acceptance of the new terms. Members are therefore advised to visit this page regularly and read the latest version.