Your privacy is our responsibility
This policy explains in detail how 1111 casino collects, uses, and protects your personal information.
Table of Contents
1. Introduction and Scope
This privacy policy applies to all services, websites, and related platforms of 1111 casino. When you register on our site, play games, make deposits or withdrawals, or contact the support team — each interaction generates certain data. This policy explains how that data reaches us, how it is stored, and under what circumstances it is used.
By using our site, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms and Conditions, as both documents together govern your relationship with 1111 casino. This policy applies to users residing in Bangladesh.
2. Information Collection
1111 casino collects information in various ways. The types of information collected are detailed below.
2.1 Information Provided Directly
Information you provide at the time of account registration is collected. This includes:
- Full name and date of birth (for identity verification)
- Mobile number and email address
- Residential address
- National ID or passport number (if account verification is required)
- Financial transaction details — bKash, Nagad, Rocket, Upay account numbers or bank account details
2.2 Automatically Collected Information
When you access the site, certain information is collected automatically. This includes:
- IP address and device information
- Browser type, language settings, and operating system
- Site access times, gaming history, and session logs
- Cookies and local storage data
2.3 Information Received from Third Parties
We may collect certain information from payment processors and identity verification service providers, but only to the extent necessary and in a manner consistent with this policy.
3. Purpose of Using Information
Collected information is used only for the following purposes:
- Account management: To handle registration, login, identity verification, and account security.
- Financial transaction processing: To complete deposits and withdrawals and to prevent fraud.
- Customer service: To respond to your complaints and questions and to resolve issues.
- Relevant communications: To send notifications about bonuses, promotions, and account matters.
- Technical improvements: To improve site functionality and user experience.
- Legal compliance: To comply with applicable laws and meet the requirements of authorities.
- Responsible gaming: To identify addictive behaviour and assist in taking necessary action.
We never sell your personal information to advertisers or any other commercial entity.
4. Information Storage and Security
1111 casino prioritises the security of your information. We use industry-standard technology to keep your information secure.
4.1 Technical Security Measures
- All communication between the site and users is encrypted using SSL (Secure Socket Layer) encryption.
- Stored data is held in encrypted databases.
- Regular security audits are conducted.
- Firewalls and intrusion detection systems are in place to prevent unauthorised access.
4.2 Organisational Security Measures
- Only authorised staff can access your personal information.
- Data access is restricted and logged.
- Staff are trained on data privacy.
4.3 Data Retention Period
Information is retained while an account is active and, after closure, for as long as required by legal obligations. Financial transaction records are kept until the legal requirement has ended.
5. Sharing Information with Third Parties
1111 casino may share information with third parties in limited circumstances and for specific reasons. This is never done for commercial purposes.
5.1 Service Provider Partners
Information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and technical support. These partners are contractually bound to follow our privacy policy.
5.2 Legal Requirements
Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable laws.
5.3 Fraud and Security
Information may be shared with relevant authorities to prevent fraud, money laundering, or other unlawful activity.
Your personal information is not provided to any third party outside the cases described above.
6. Cookies and Tracking Technologies
1111 casino uses cookies and similar technologies on its website. These improve the user experience and ensure site functionality.
6.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security. They are automatically active when you use the site.
- Functional cookies: Used for language preferences, gaming settings, and personalised experience.
- Analytical cookies: Used to understand site traffic and usage patterns, which helps improve the quality of the site.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, doing so may cause some site services to not work properly, particularly login and payment-related functions.
7. User Rights
As a member of 1111 casino, you have the following rights over your own information:
- Access: You have the right to know what information we hold about you.
- Right to correction: You can request that incorrect or incomplete information be corrected.
- Request for deletion: In certain circumstances you can request that your information be deleted, though this may not always be possible due to legal obligations.
- Objection to processing: You can object to your information being used for specific purposes.
- Data portability: You can request your information in a structured, commonly usable format.
- Withdrawal of consent: Where processing relies on your consent, you can withdraw that consent.
To exercise these rights, contact our support team. We provide assistance in Bengali and English via 24/7 live chat.
For more information about responsible gaming on our site, read our Responsible Gaming page, which discusses your account control options in detail.
8. Protection of Minors
1111 casino strictly prohibits its services for anyone under 21 years of age. Age is verified at registration and identity verification may be required to keep an account active.
If we become aware that a member is under 21 years of age, their account will be immediately closed and steps will be taken to delete the relevant information.
If parents believe that their minor child has registered on this platform, they are requested to notify our support team immediately.
9. Policy Changes and Updates
1111 casino reserves the right to update this privacy policy from time to time. Changes will be published on this page with the effective date noted.
For significant changes, registered members will be notified in advance by email or site notification. Continued use of the site after a change is considered acceptance of the new policy.
For answers to general questions about our services, visit the FAQ page, where frequently asked questions are compiled in one place.
10. Contact and Complaints
If you have any questions, requests, or complaints regarding this privacy policy, please contact us.
10.1 Via Support
Contact us directly in Bengali or English through our 24/7 live chat service. Live chat is available at the bottom right corner of the site.
10.2 Via Email
For specific requests related to data privacy, write to us by email:
In your email, clearly state the name registered on your account and the subject of your request. We will try to respond as quickly as possible.
To learn more about 1111 casino and understand our commitments in detail, visit our About Us page.